As autumn begins, we’re focused on strengthening reliability and compliance while making your workflows smoother. This month’s updates are centered on improvements –refinements that enhance both the investor and manager experience.
We’ve refreshed the Signing & Identification steps to improve resilience and ensure continuity:
IDnow discontinued its Wallet feature at the end of July. Since August, the Wallet has not been available. You can refer to them via [email protected].
The Wallet feature allowed investors to complete the Video Identification process just once and securely store their verification for up to 2 years. This way, investors didn’t need to repeat the video call with an agent every time they made a new subscription – making the identification process much faster and more convenient.
**DocuSign now powers all signing processes.**
📌 Please note:
We still retrieve all Proof of Identity Verification Process from IDnow directly.
The IDnow processes that were initiated before this change remain active until 31st October.
The DocuSign+IDnow files are still not contained in the Export files:
We are currently enabling this bulk download in Export feature; in the meantime, those documents can be downloaded in each subscription.
<aside> 🔏
The Signing step may look different, but compliance options remain unchanged:
</aside>
Signatory signs, then verifies ID through an IDnow live video call with an agent (or simply NFC eID if German ID).
Signatory verifies ID by video-selfies + AI-driven liveness check, then signs.